Returns & Exchanges

At SANTOKU NYC, we stand behind the quality of our premium kitchenware and home goods. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original SANTOKU NYC packaging, ensuring all protective inserts and documentation are included to prevent damage.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

Once our team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing